Privacy policy

Privacy Policy of Poil-Luxe Distribution Inc.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit (the "Site") or make a purchase through it.


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information on how you interact with the Site. We refer to this information collected automatically as "Device Information."

We collect Device Information using the following technologies:

- "Cookies" are data files stored on your device that include an anonymous unique identifier. These are used to help Shopify store session information and track the number of visits.

- "Log files" track the activity on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and timestamp data.

- "Web beacons," "tags," and "pixels" are electronic files that record information about how you browse the Site.

Furthermore, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This automatically collected information is referred to as "Order Information."

When we mention "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.


Generally, we use the Order Information we collect to process any orders placed through the Site (including processing your payment information, arranging for the shipping of your order, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you.
- Assess potential fraud or risks.
- Provide information or advertisements about our products or services if it aligns with your communicated preferences.

We use the Device Information (particularly your IP address) we collect to assess potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating insights into how our customers browse and interact with the Site and evaluating the success of our advertising and marketing campaigns).



We share your Personal Information with third parties that assist us in using it for the purposes described above. For example, we use Shopify to host our online store. To learn more about how your Personal Information is used by Shopify, please visit the following page: We also use Google Analytics to better understand how our customers use the Site. To learn more about how your Personal Information is used by Google, please visit the following page: You can also disable Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information that we receive, or to protect our rights.


As mentioned above, we use your Personal Information to provide you with targeted advertising or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at:

You can opt out of targeted advertising here:

- BING –

Furthermore, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at:


Please note that we do not alter our Site's data collection and use practices when we detect a "Do Not Track" signal from your browser.


If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact details provided below.

Additionally, if you are a European resident, please note that we process your information to fulfill our contractual obligations to you (for example, if you place an order on the Site) or to pursue our legitimate business interests as listed above. Also, be aware that your information may be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we retain the Order Information in our records unless and until you ask us to delete it.


We may make changes to this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you want to make a complaint, please contact us via email at or by mail at the following address:

1360 Boulevard Bastien, Quebec, QC, G2K 1G2, Canada.

Our products

Poil-Luxe offers you a very large selection of exclusive superior quality products

Our services

Contact our grooming experts now for your dog or cat.
Make an appointment